Terms of Use

This English translation is provided for convenience. If there is any inconsistency, the Thai version prevails. อ่านฉบับภาษาไทย

Effective from [date] · Last updated 1 October B.E. 2569 (2026)

MoonUp System is provided by [legal entity name] ("we"). By signing up for or using the service, you are deemed to accept these terms and the Privacy Policy Cookie settings These terms are divided into Part A for venues and Part B for customers who use the entertainment pages in a venue.

Part A — Venues

1. Account and use

• The applicant must be the venue owner or a person authorized to act on behalf of the venue, and must provide accurate information.
• The venue is responsible for safeguarding the passwords, PINs and permissions of the staff the venue creates, as well as all actions taken through the venue's account.
• Supported POS devices are the models we specify. Offline sales are only possible on POS devices, which must connect to the internet to sync data afterwards.

2. Trial, service fees and renewal

• New venues get a free [14]-day trial, after which service fees must be paid according to the package shown on the website.
• If the service is not renewed, the front-of-house devices will stop working, but the venue owner can still access the back office to view data and renew. We retain data for at least [90] days after expiry.
• Entertainment modules (song requests/tips, warps, table bookings, concerts) carry a platform share calculated as a percentage of the amount paid by customers, at the rate agreed with the venue.

3. Receiving payments

• Song requests, tips, deposits, concert tickets and coin top-ups — money goes directly to the venue's PromptPay account. The venue is responsible for reviewing transactions that fail automatic slip verification.
• Warps — are our service. Customers buy warps from us, and the venue rents us screen space to display warps under the Screen Display Space Rental Agreement. The rent is 60% of warp sales on the venue's screen, paid weekly via a statement.
• Coins belong to each individual venue. The venue is the provider of coin exchange for its own customers.

4. Venue obligations

• Review warp photos on our behalf before they go on screen, in accordance with the Warp Content Policy, and take down content that violates the policy.
• Comply with the laws applicable to the venue (licences, sale of alcoholic beverages, minimum age of patrons, taxes) and inform customers about the use of personal data in the venue.
• Sales data belongs to the venue. The venue may request a data export at any time during the life of the account.

5. Liability

• We strive to provide the service continuously but do not guarantee that it will be free from interruption (for example, problems with the internet, banks or the slip verification provider).
• Our total liability to the venue shall not exceed the service fees paid by the venue in the most recent [3] months, unless caused by our wilful misconduct or gross negligence.
• We may suspend an account if we find unlawful use, fraud or overdue payment, and will give advance notice where possible.

Part B — In-venue customers (song requests, tips, warps, bookings, coins)

6. Account and age

• Sign in with LINE or Apple. You must be aged 20 years or over.
• One account can be used at every venue in the system, but coins and history are kept separately per venue.

7. Coins

• Coins can only be used at the venue where they were obtained, cannot be transferred between venues, and cannot be redeemed for cash.
• Requested songs that are not played, or bookings cancelled in accordance with the venue's conditions, will be refunded in full as coins of that venue.
• If you delete your account, your remaining coins at all venues will be lost.

8. Song requests and tips

• Queue order depends on the tip amount and the venue's rules. The musicians or the venue have the right not to play any song (for example, if it is not in the song list), in which case coins will be refunded in accordance with section 7.

9. Warps and content you post

• You must own the photo and have obtained consent from everyone in the photo.
• Posting nudity, violence, minors, or defamatory, threatening or infringing messages is prohibited.
• Warp is a MoonUp service — you buy it from us, and receipts and refunds are in our name. See the Warp Service Terms.
• The venue reviews photos on our behalf before they go on screen and has the right not to approve them or to take them down. If a photo is not approved, you may submit a new photo under the same order. Viewers may request takedown, and we make the final decision.
• You grant the venue and us the right to display that content on the venue's screen and the venue's web page until it is deleted. You can delete it yourself at any time.
• The unlock price is in coins and is set by you. The venue deducts a fee as determined by the venue before the coins are credited to your coin account.

10. Table bookings and concert tickets

• Conditions for deposits, cancellation and late arrival are as shown by the venue at the time of booking. Admission tickets use the QR code on the "Me" page and can be used once only.

11. Payment errors

• If you have transferred money but the slip fails automatic verification, the transaction will be sent to the venue (or to us, for warps) for manual review. Using fake or duplicate slips is prohibited. Fraudulent accounts will be suspended.

12. General

These terms are governed by Thai law. We may update these terms and will announce it on this page. Contact us: [email] · [phone number]